How retailers of the future grow sales.

Made.com increases sales by connecting online shoppers LIVE with experts in the showroom.

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Live shopping

Online commerce meets the expertise of the store.

The world’s fastest-growing retailers are using Hero to accelerate the growth of their eCommerce business.

By extending the experience of the store to online customers, LIVE shopping is transforming conversion rates by up to 10x.

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How it works

Reimagining how associates sell.

Hero's app technology turns in-store associates into high-performing online sales advisors. Perfect for when web traffic is high and the store is at its quietest.

By sharing bespoke recommendations live from the shop floor, associates can provide an unrivalled shopping experience that increases conversion and average order value.

All they need is the device in their pocket.

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Powerful features, effortlessly integrated.

Seamless Technical IntegrationIntegrated on any eCommerce site with as little as three lines of javascript.
Runs on Existing HardwareAssociates can shop with website visitors from any iOS device.
Built-in IntelligenceAI captures the shopper’s name and needs before connecting them.
Real-time Co-shoppingAssociates can follow the shopper journey right through to checkout.
Integrates with web SKUsAssociates can make personalised recommendations at the tap of a button.
Showcase Products In-StorePhotos, video and live streaming showcase products like never before.
Turn Insights into SalesAnalyse everything, from sales to the highest performing associates.
Full Ownership of DataAll customer interactions are stored in the cloud and not on associate's devices.
Unlimited SupportFrom configuration to training, our team are here to help every step of the way.
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Discover the impact.

Hero is available for retailers across Europe, USA and the Middle East. Discover the impact LIVE shopping can have on your business.

Schedule a demo